Issue#263149: PS4 Still unable to log in - DELTA 20010186

  • This is a proxy for a friend stationed in Okinawa.
    He has never had issues with other games. Since the launch of "The Division" he hasn't been able to log on. He constantly gets Delta 20010186 error codes.

    Error: Delta 20010186
    Router: Netgear WNDR3400
    ISP: Mediatti (

    Things we have tried:
    -Restore licenses and reboot ps4
    -Forward TCP ports 27015, 51000, 55000 to 55999, 56000 to 56999 and UDP 33000 to 33499
    -Plug directly into the cable modem These all still resulted in Deltas.
    I asked him to call his ISP to see if they were blocking any ports. The answer was, "No."
    He took his ps4 over to his buddies house with a different ISP. He received a Delta. His buddy turned off the firewall and he consistently received Romeos after.
    I have tried to make sure his Uplay account is linked properly. He tried to reset his uplay password. The password reset email resulted in a blank page. I had him forward it to me, and I successfully reset his password and he was able to log in. He didn't have his PSN account linked and he now has it. Still Delta errors on his home internet connection.
    Does anybody have any suggestions or things that worked for them?

    For Ubi:
    Where is a definition of what your error code categories mean? Why can't we find how to at least know the ballpark of the nature of errors? Why aren't you doing more to communicate this stuff?

    0 Answers

    Sorry, your answer is too short !

  • Issue#250247: PS4 Delta error 20010186

    Good morning everyone, So i picked up the game yesterday (ps4) and of course just like the Beta i can not connect to the servers at all this is day 2 every time i connect i get Delta error 20010186 keep in mind that i have done everything on my end port forwarding dns flush and there are no firewalls blocking the game from connecting and i also tried to disable and enable the UPNP with no luck I'm super excited to play the game and having dropped 60$ i would love to actually get a chance please if anyone has any more information on this problem help! I use a wireless connection Asus RT-N66R my provider is Xfinity United States

  • Issue#250253: PS4 delta 20010186

    I have tried everything in the sticky on the connection issues and did all but the upnp thing wich was enabled(couldnt disable it). My isp: Ziggo router: Cisco epc3925 its a wired connection (got nat-2 then and nat-3 when i used wireless) Im from the Netherlands. abnd its just my home network. Hope i can get it to work realy want to play this awesome game!

  • Issue#252450: PS4 Error Delta 20010186

    Tom Clancy's The Division Error: Delta 20010186 On PS4 Tom Clancy's The Division Gold Edition Digital Pre-Order Wired Home Network Connection Modem: Arris TG862 ISP: Claro Colombia Country: Colombia Tried deleting and re-installing the software. Tried opening ports directly with ISP. Tried lifting all firewall restrictions on PS4 through modem with ISP. Tried all the troubleshooting suggested on the Connectivity Issues Thread Still Same Error Pops Up every time I try to play. Thanks for any advice or proposed solutions.

  • Issue#254015: PS4 Possible delta 20010186 fix

    I have been having the delta 20010186 error code for 2 days, today I tried something and now im logged in. Try the following steps. Go to settings select initialize restore default settings (DO NOT INITIALIZE) go back to settings go to account settings restore licences restart your PS4 lauch the division. It worked for me.

  • Issue#255529: PC (PS4/PC) Delta 20010186 stepping stone?

    So. Some of us have been getting this issue when we try to connect to the game and we get shut down on the spot. After several very frustrating evenings my roomate and I attempted to bypass the error by using our phones as a hotspot and connecting through them instead of the router that runs our network. Boom. Instant connection. Now some of you are thinking; "Well you didn't try to do all the port forwa-' let me stop you there. We did all that. Both of us on our respective operating systems, we did the prescribed fixes. On my PC, on my roomie's ps4. Both. I even sent a support ticket to Ubisoft and my reply was to do all the things on their suggested fixes page (which I told them I had already attempted on my end but, hey, who reads support tickets anyways) Now. Our router is a Shaw Cisco DPC3825 DOCSIS 3.0 Data Gateway. We know by bypassing this clunky piece of junk that our respective systems WILL bypass the delta 20010186 error. This is the limits of my technical skills

  • Issue#267198: PS4 Delta Error 20010186 Still!!!!

    ISP: Mediatti Broadband Cable • Router model: N600 Wireless Dual Band Router WNDR3400 • Wired/wireless connection: Wireless Connection • Country: Okinawa Japan • Campus/Military/Home/Business/School network: Kadena Air Base I tried everything in the connectivity issues forum that was closed and i still get an error. I called my ISP and they informed me that they don't block anything on this end. I changed everything in my router and on my ps4 for the DNS settings and DMZ server to my PS4 IP and added all of the ports that it told me to. I'm literally at the end of the rope of any UBISOFT game and would almost rather have my money back to put towards something that i can actually play if i can't get any help.

  • Issue#277976: delta 20010186 and to check if its the router or ps4.

    If you get a delta 20010186 this is what you can try. You can use the mobile network of youre mobile Phone and the personal hotspot option to connect the ps4 to the ubisoft servers. If this works its not the settings on youre ps4 but the router. You have to reset youre router to factory standerd settings. so that means a hard reset of the router. My 2 cents. Might it be the p[s4 stil not connecting to the ubisoft servers when you use the mobile network of youre Phone. Then you can try this. go to settings on youre ps4. Initialisation (Do not initialize in this menu) Restore default settings.(Again do NOT use initialise PS4) Then youre computer resets to factory conditions and you need to log back onto youre account. Then go back to settings. into Playstation network/account settings. And then Restore Lincences. Restart your ps4 and you should be playing after it reset.! (thanks DLinman and who ever gave him that option.) Hope this gets alot of you out there on the game and i wish y

  • Issue#289122: PS4 Possible Solution to Delta Error 20010186 and others.

    Hey guys, I made a video explaining a certain method I discovered that by passed the sever error: Delta 20010186 when trying to connect to The Division. Hopefully, it will help with other errors as well. Its really strange, but it worked for me and I was not able to connect at all before. Link -

  • Issue#318470: PS4 MIKE error on PS4 unable to log in since 17/03/16

    I was playing solo on 17th of March and was randomly kicked out of the game, when I tried to log back in I kept getting the MIKE error. Tried to log in again today 21st of March and I'm still getting the MIKE error. I have tried waiting about and hour and numerous attempts to log back in but still no luck. I also have a glitch where I can't upgrade the tech wing for some unknown reason. Can you please let me know if there is anything I can do to fix it or an ETA until its fixed on your end.

  • Issue#354050: PS4 Gear Unequipped When Logged In / Unable to Log In.

    I've recently been having problems logging in the past few days, getting error pop ups and long Connecting screens until i'm brought back to the main menu. During the times I am able to connect I notice my Knee pads and Backpack disappear, along with some weapons missing from my inventory. This has happened most often when I either fast travel or when logging out, then logging in again. A number of weapons and gear from my inventory haven't appeared since, along with over 100 Phoenix credits. At this time i'm currently stuck at the connecting screen, before the main menu and was wondering if there is any known fixes, or if this is an ongoing issue and being resolved. Any information regarding the issue and what I can do would be most grateful. :)

  • Issue#391571: Xbox One Delta 2000988 - Unable to log in/join matchmaking games.

    Hello everyone, I seem to be having 2 problems with the Division, connectivity & matchmaking. It all started while doing the Grand Central Station Daily today. During the final battle, I was under cover on the left-most platform. I attempted to throw a grenade but realized I had fallen through the platform. I was then stuck under the platform, the game noted that (out of bounds area) and teleported me back to the nearest safe house. I fast traveled back to team members but was met with the Delta 20000988 error and unable to log back in for a while. Since then, I can occasionally log back in but cannot join random matchmaking games, the Delta error keeps popping up. I have an open NAT & my XB1 is set as DMZ in my router settings. I've had no problems until this happened. I've created 2 alts and still crash with the Delta code when attempting to join matchmaking missions. I have also avoided the high-end blueprints due to the known account locking bug (I don't have any high-end

  • Issue#423520: Playstation - ps4 remote play pc log in issue

    Every time I try to use remote play on my laptop I get an error message saying it cant download loginsuccess.jsp. Can somone help me

  • Issue#491398: PS4 Since Maintenance on 19/4/16 can't log in due to DELTA 20004001

    I've tried logging in on both pc and ps4 but both platforms have the same issue. I'm able to get to the character selection screen but unable to get past that. there was one exception where i was able to log in for about 5 mins but then got the delta error again, and it has continued since then just curious if anyone else is experiencing this issue.

  • Issue#771201: EA - Unable to log onto FUT 16 on ps4.

    After trying for the last 2 days to logon to FUT 16 I eventually contacres EA. Fobbed off twice. Then told it was a problem with my ISP. When I asked why I could access other online content on fifa 16 and all othe EA games they looked further in to it.There answer was that my account was corrupt and that other people had complained the same. The solution was to transfer my account to another one, whilst losing some of my data. A new account was set up and this worked.Eventually after agreeing to this was told it would take some time. When pushed for a time frame. An email in 48 hrs and that they would then look to do it.All this took 2 hrs. Eventually I was asked if I would like the data transferring today. To which I agreed, then told that they never said that.When I asked for copies of the conversation transcript to prove it. They were unable to provide theservices as well.Eventually spoke to a supervisor who decided I had asked to many questions, and assured me he would listen to th

  • Issue#778250: Playstation - Unable to log into psn on new ps4

    I entered my correct user name and password and still can't log on. Internet connection is good, and I'm connected to psn but  get a message about the effort timing out. What can I do about this?

  • Issue#831072: PS4 Delta 20001014 (Unable to leave Brooklyn)

    Issue: Unable to leave Brooklyn, on fourth character, and receive an error code every attempt to do so. Platform: PS4 PSNID: Kylothian Error Code: Delta 20001014 Can it be reproduced: Yes Notes: I created a fourth character to play through the story line again and do a variety of testing. After completing all of the missions in Brooklyn, I initiate the cut scene with Faye Lau that takes you out of Brooklyn. After the cut scene the loading screen starts, but then errors out. I deleted the original character (in the fourth slot) that this happened with originally last night. Made a new character hoping that the issue was possibly a corrupted character. The same problem happened again with the new character. I'm assuming the game has a flag that got tripped somehow for my fourth character slot, which is why I'm somehow stuck in Brooklyn even after deleting the character. Other troubleshooting steps taken: Replayed through "Precinct Seige" mission: Reset the mission t

  • Issue#910408: PS4 Issue Delta 20001082 (UK)

    This damn error message. Every time i go to log on. I thought this was fixed ubisoft!!!

  • Issue#2050: Playstation - PS4 startup issue

    Hello. I purchased my Ps4 system on Black Friday of 2015 and didnt have any issues out of it for the first two weeks. Then one day I powered the system on and a static grey image appeared and flashed on and off the screen. After that the screen went black for a few seconds then the proper image of the ps4 log in page appeared. Since the first inncodent I stated; the system has done it about 6 more times since then. I  just wanted to post this and see if anybody else has had the same issue before and found a fix for it?   Thank you! 

  • Issue#2798: Playstation - cant log in to network on PS4

    Hi,  I have been trying to log in and or create an account using my PS4 since christmas day 2015 but it just displays the please wait page......??? i created an account using my laptop and still it wont let me log in on using the PS4 . JUST DISPLAYING .... Please wait......  help me please. thanks

  • Issue#4043: HP - Unable to connect to internet (adapter issue)

    I've tried to troubleshoot it, it shows me the following.    Going to the device manager, gave me the following.  The main issue here is that, to download drivers I would need wifi/cable but it isn't recognising any of it. (Adapter which needs to be downloaded but I'm unable to, since I can't access internet in the first place.)Following is the data. Standard VGA Graphics AdapterPCI\VEN_1002&DEV_6840&SUBSYS_1895103C&REV_00PCI\VEN_1002&DEV_6840&SUBSYS_1895103CPCI\VEN_1002&DEV_6840&CC_030000PCI\VEN_1002&DEV_6840&CC_0300 Ethernet ControllerPCI\VEN_10EC&DEV_8168&SUBSYS_1895103C&REV_0APCI\VEN_10EC&DEV_8168&SUBSYS_1895103CPCI\VEN_10EC&DEV_8168&CC_020000PCI\VEN_10EC&DEV_8168&CC_0200 Intel(R) 7 Series/C216 Chipset Family USB 3.0 eXtensible Host Controller Installation Disk - 1E31PCI\VEN_8086&DEV_1E31&SUBSYS_1895103C&REV_04PCI\VEN_8086&DEV_1E31&SUBSYS_1895103C

  • Issue#5305: Playstation - screen brightness issue on new ps4

    Hello,Just got  a PS4 and I'm noticing that when the console first comes on, the screen is bright, but then it dims down very dark. It is not my TV, because when I go back to TV or my other ports, the brightness returns to normal. I have tried: 1. Resetting to default settings2. going through the screen and video sections in Accessibility. Still have the issue and can't understand why. Can anyone advise? Thanks!

  • Issue#11269: Playstation - Unable to sign-in to my PS4

    About an hour ago I kept recieving error messages telling me that the system was unable to verify my licnese for World of Tanks and it would be suspended. I got this error message error message about 5 times, recieving 2 of them after 15 minutes from the first error message. I figured something was wrong at that point. I looked at my settings and noticed that my system was not activated as my account's primary system. So I tried activating it, and I kept getting an error message telling me I was unable to connect to the server. Which was quite odd becuase I was still able to talk to my friends in party chat. I was not able to access the store at this point either. I tried activating my account many times, but recieved the "cannot connect to server" error every time. I even tried checking my internet connection (which I knew was perfectly fine) through the settings, but was told I was unable to connect to the server. So I logged out of my account and tried logging back in. Big mistake.

  • Issue#16411: Unable to log into Optus Perks

    I am unable to log into optus perks as when I put in my email and password, a message comes up that says my email has not yet been verified despite the fact that I have used my account for a few months now. When it says it has sent me a verification email, i check my email to find that optus has sent me no such email, even when i press "resend verification email" I previously attempted to change me email address and I was told to also verify my new email adress although I never recieved such email. I am now confused and still trying to log into my optus perks in order to buy movie tickets.

  • Issue#16796: Playstation - PS4 update issue v3.15 needs to be installed everyday

    My ps4 console already updated to v3.15 of the system software and add part of it I had an error and had to install the version 3.15 through usb.Ayer proceeding according to Sony instruction I was able to make my ps4 work BUT now every time I leave it in rest mode it goes back to the installing error and I have to reinstall the software again.Please help me, I'm really going crazy about reinstalling every time and losing all my saved games and downloaded games

  • Issue#18105: Lenovo - Dialler log sorting issue in Lenovo Vibe p1m

    My brother bought Lenovo Vibe p1m mobile recently. Dialler log does not sort out based on recent calls. I think it is based on date. There is no option to change this. This setting is not user-friendly so far. I don't know why Lenovo didn't lookup and provide solution for this issue until today.

  • Issue#18802: Android - Unable to make call from phone log

    In Samsung ON7 model, calling from phone log gives device restart screen. Unable to call any number from phone log. Android ver-5.1.1

  • Issue#19643: Beta key issue [ps4] - ubi pls help!

    the following: i ordered 'tom clancy's the division' game twice (collector's edtition from amazon & gold editon from gamestop..that's like $250 right there) and used the unique beta code i got from one of my preorders (either from amazon or gamestop..don't remember). i then followed the given instructions and entered the code on and received the beta access code two days ago - problem: it's not working! when i try to enter the code on the us-psn store it gives me the following error message: 'the code you entered may not be correct or may no longer be valid'. well, i used the exact same code as listed under 'beta access' in my uplay account management section though (btw, code's not showing up in my account anymore since yesterday for whatever weird reason). i immediately tried to contact chat support, but it's not working either - it always redirects me back to send out a support ticket. so k, i did that instead and opened a ticket..but +48 hours later s

  • Issue#21626: [ubuntu] Postgres Woes: Unable to log in to Postgres

    I want to install the latest Postgresql. I'm on Ubuntu 15.10. I followed the instructions here (, but when I get to this step: sudo -u postgres psql postgres it fails, as below: sudo -u postgres psql postgres shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory job-working-directory: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory job-working-directory: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory job-working-directory: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory could not identify current directory: No such file or directory psql: could not connect to server: No such file or directory Is the server running locally and accepting connections on Unix domain socket "/var/run/postgresql/.s.PGSQL.5432&q

  • Issue#22508: HP - log in issue

    i recently bought this computer for school and my side business. it works fine for my school shopping everything. exept my side business it wont let me log on it says error i have tried on my other work computers and my ipad and it logs in fine. i have deleted cookies and that didnt work. so not exactly  sure what  to do.