Issue#803: Playstation - Track my ps4

  • I shipped my ps4 back a couple days ago to get fixed because it was having a problem. Now I'm trying to get a service request number so I can check up on it, but there wasn't anything sent to my email that had to do with the service request number or anything at all

    0 Answers

    Sorry, your answer is too short !

  • Issue#2050: Playstation - PS4 startup issue

    Hello. I purchased my Ps4 system on Black Friday of 2015 and didnt have any issues out of it for the first two weeks. Then one day I powered the system on and a static grey image appeared and flashed on and off the screen. After that the screen went black for a few seconds then the proper image of the ps4 log in page appeared. Since the first inncodent I stated; the system has done it about 6 more times since then. I  just wanted to post this and see if anybody else has had the same issue before and found a fix for it?   Thank you! 

  • Issue#5305: Playstation - screen brightness issue on new ps4

    Hello,Just got  a PS4 and I'm noticing that when the console first comes on, the screen is bright, but then it dims down very dark. It is not my TV, because when I go back to TV or my other ports, the brightness returns to normal. I have tried: 1. Resetting to default settings2. going through the screen and video sections in Accessibility. Still have the issue and can't understand why. Can anyone advise? Thanks!

  • Issue#16796: Playstation - PS4 update issue v3.15 needs to be installed everyday

    My ps4 console already updated to v3.15 of the system software and add part of it I had an error and had to install the version 3.15 through usb.Ayer proceeding according to Sony instruction I was able to make my ps4 work BUT now every time I leave it in rest mode it goes back to the installing error and I have to reinstall the software again.Please help me, I'm really going crazy about reinstalling every time and losing all my saved games and downloaded games

  • Issue#34052: Playstation - Ps4 power supply issue .

    Not looking to send into PlayStation for repairs. I saw on a video what the duration of the beeps mean . Mine ended up matching a power supply issue . I know what I need to buy to repair it myself . I was wondering if it can also be the cord I'm using for my ps4 or if it's something else that I can try before buying a new power supply .

  • Issue#40918: Playstation - ps4 media player issue

    When I try to watch videos on the Web through my system it says I need an update. Yet, I have the newest update installed on the ps4.

  • Issue#43433: Playstation - Deactivate PS4 Issue

      Hi, so I went online to my account page via Sony's website, [https://account.sonyentertainmentnetwork.com] in order to deactivate my old PS4, so I could activate my new one, but when I try to 'Deactivate all devices', I get a message saying :   "You have deactivated your devices recently and cannot use this feature at this time."   I haven't deactivated anything recently, and can't deactivate anything now, and I was wondering if I could get any help to deactivate my old PS4?   Thanks

  • Issue#58930: Playstation - New issue with Blops 3 on PS4

    Was playing some Nightmare zombie mode last night 2 player split screen, kept getting this weird issue. More then half the time when restarting a section of the game we would get an error and player 2's screen would just be blank/black. I was player 1 and had no issues and could see player two standing there helpless as zombies ran towards us, lol. Player 2 could still move around but had no visual information, just a black screen. So I would die and when the section restarted player 2 would get their vision back about half the time. Why does this game have soo many bugs? Playing the 4 player coop zombies (With Heather Graham aka Graham zombies) with 4 players local coop leads to massive frame drops to what feels like single digits far too frequently.  Any time some action would occur the game becomes almost completely unplayable for a few seconds at a time. To save time just know all the rest of the issues I have had with this game are in Graham

  • Issue#65298: Playstation - Ps4 red light issue

    My ps4's blue light just turned red and my ps4 turns off. Is there anything I can do to fix it or is my ps4 dead?

  • Issue#71982: Playstation - Ps4 issue

    Okay so, basically.. The first time i ran Call Of Duty: Black Ops 3 on my ps4, my little cousin removed the disc as i was playing it. I started the game back up, and about 10 minutes into the game, i would get a screen with an error saying the game data was corrupted. I immediately went to go exchange the game for a new copy, hoping it'd be as easy as that but no luck. new copy of the game and the issue still remained. So i put my ps4 into safe mode and selected the rebuild database option because i read online about people with similar issues and it worked for them. So, i gave it a try and no luck. But a week or two later, i ran the game and for about two months i ws able to play it with absolutely no problems whatsoever. now again recently i have been unable to even make it to the start screen before it gives me the same message and ejects the disc. I have done the rebuild database thing again and i even went as far as to choose option 6 in the safe mode menu, which is to initialize

  • Issue#96559: Spotify - Issue ps4 (playstation)

    Hello,I have a problem with my ps4 spotify.I cant play any song, if i press play, the song doesnt start or load and it looks like i have no tinternet, it goes instant "PAUSE"(press play,pause,press play,pause). If i press many time "play" AFTER I TRY FOR 2MINS RANDOM SONGS it works. When it works i can hear for ever until i select a new song. If i want listen to a playlist, same problem here sometimes it try to play every song but he can not load anyone.(next,next,next,.....)Things you should know:- since 2 weeks ago everything was ok- the problem came frome nowhere and only on ps- premium spotify user for many years- activate premium with card-code- Actually i have Premium- 26 years old and grow up with pc,software e.t.c- reinstall spotify two times- internet always on, handy and pc spotify n probs.-ps works fine, no other apps have issues- Spotify dont crash you can do anythin exept hear- shuffle, single song, radio.. dont work- the song dont load, nothing moveMany thanks in advance.

  • Issue#113746: Playstation - Ps4 disc format issue

    So my dying light has been having issues since I updated my console a few months ago.Basically the single player would work fine but anytime I connected to a friend for multiplayer. It would error out and shoot out my disc.I meant to fix it but other games came out and with work I forgot about it. New dc is out and I wanted to play it. But now whenever I put the disc in. I get an error telling me I have to free up space for different amounts. Some times its 116 mb others its 225 mb it changes. But I've got 17 gigs available.On top of that, when I close the free space window that pops up. The disc tells me I have to format the ps4 disc. I've tried deleting all the stuff relating to the game off my harddrive.And my ps4 plays all other discs perfectly fine. I've tried every other ps4 disc I own and it works flawlessly. I lent the disc to friends to try on their ps4's who also own the game. And my disc works perfect for them and their personal discs work fine also. It just seems to be me.I

  • Issue#129460: Playstation - PS4 HDMI Audio issue

    Okay so I bought a tv for my bedroom, Sanyo TV Model NO. Dp42840, when I plug my PS4> TV via HDMI i get video but NO audio.  Sanyo has 3 HDMI ports. 1 labeled HDMI (DVI Imput/Audio)  labeled HDMI2 and 3 Imput. When i plug into  HDMI2 or 3  imputs i get the vido no audio w/ the error  "Signal is DVI connection. Please use HDMI1 and Audio 3 imput for this AV signal."when i plug into HDMI1 i get video no audio and the error "Use Audio 3 imput for DVI connection." Crazy thing is if I plug my PS4 into my RCA TV Model NO. LED32G45RQ, using PS4>TV via HDMI Imput i get sound and video and if i switch it to the Sanyo TV HDMI1/DVI without turining the PS4 off I get sound and audio. Which leaves me to beleive my tv can receive video and audio from my PS4 i just dont know what setting to alter. the Sanyo TV doesnt have audio settings other than Auto, Dynamic , Mild, Standard and Manual. Manual onlu has Eualizer settings for Bass and such.&nbs

  • Issue#143077: Playstation - ps4 freezing issue

    took 20 hours for an update and now the game wont load 

  • Issue#160439: Playstation - PS4 Call of Duty BO3 controller issue

    After playing for a for about 7-8 rounds the controller starts lagging very badly in response to in buttons and triggers and gets stuck where the character is just spinning around or mostly unresponsive. I have reset the controller, tried different controllers and rebooted the PlayStation.

  • Issue#182423: Playstation - ps4 IP Packet Fragmentation issue, where's the update ??

    what's going on here sony ? this has been going on for awhile now, i really could not play or do anything, I am a network guy and for a facts, this is on yours side Sony. any reps out there, who can tell me when will they fix this problem, for anyone out there who also has this problem, it is not you so don't mess with your router, this is on Sony network. I just need some answer when will they fix this.  thank you!

  • Issue#186241: Playstation - PS4 fps Issue

        My ps4 has lower fps when running some games, such as Blood Borne, Destiny, and Witcher 3. I had restored the whole system and database, and compare it to my friend's ps4 under same condition and Internet conncection. My ps4 has visually lower fps when presenting same sights. My Internet connection has speed of 160 Mbps down, and 50 Mbps up.

  • Issue#214667: Playstation - PS4 Party Echo issue

    I have been having this problem that whenever I plug in my headset my friends hear themselves echo but I dont and when i unplug my headset, the problem stops occuringI am using a Razer Kraken Pro Would love to see if someone has a solutionThanks

  • Issue#235042: Playstation - Can you Track your PS4

    Well i was sleeping and i wake up to play well it was gone is there anyway we can track it

  • Issue#271685: Playstation - Ps4 primary issue

    I just bought a ps4. I've owned one before but I sold it online and now with my new one it says I can't activate my profile because it's already activated on another system but I could have sworn I factory reset my old one before I sold it. Is there anyway I can get my primary on this ps4 somehow with out having the old ps4.

  • Issue#295450: Playstation - Weird new random timestamp issue - PS4

    So as of Monday, if I get a message or invite etc. it says it's from "yesterday" but today's time etc. Is this some kind of bug or something? It's harmless afaik, but I can see where it may cause an issue or 2 with a game that tracks real time or something. It just doesn't make sense to me. To clarify, I got a game invite at 6:01pm tonight, it said "yesterday 6:01pm" on the invite. 

  • Issue#314567: Playstation - PS4 Wi-Fi Connection Issue (NW-31295-0)

    My PS4 Wi-Fi connection was fine just yesterday. This morning I keep getting cannot connect to internet error - wi-fi signal strength may be too weak. Every other device is home is working fine, and I tested my wi-fi signal strength, it's strong. I restarted PS4, I restarted all of my home network, I tried to add the network connection again. Nothing works. I have the latest version update of PS4. Please Help!!

  • Issue#321719: Playstation - PS4 Display issue (tried everything)

    So I was having the black screen issue that everyone had on the first shipped consoles. Though now I have realised that 480p is the only resolution I can get to work. I have tried different HDMI cords, different TVs, rebuilding database, turning off HDCP/Dark Colors, but nothing fixes the issue. I can get the console running at 480p and play games, but 720p causes flickering and popping sounds, 1080i is more severe than 720p and creates red fuzz on dark areas and around icons, and 1080p just gives me a black screen that flashes the resolution at the top right in a blue box (like when you change channels and such). I also know it can't be TV firmware because I tried this on two different TVs of drastically different ages. One being discontinued and the other being relatively new. 

  • Issue#355635: Playstation - PS4 Activation Issue Persisting

    A few days ago when I booted up my PS4 I kept getting a message telling me that I was unable to log in because someone else was logged in on another PS4. I thought it was a mistake at first, so I tried again and then I got the same error message. I realized there was something phishy going on, so I quickly changed my password through a full reset. It turns out that this person had changed my regular password, through email I was able to change it. I have multiple accounts on my PS4, today I tried logging in to my older account and realized that this hacker had deactivated my PS4 as primary and had activated it on his PS4, so I couldn't enjoy some features such as online on different accounts that's guaranteed if my primary account, which is this one, has PS Plus. One of my friends told me that there should be an option to deactivate all PS4 systems from the website, however this option is disabled as it says that it has recently been used and can only be used every 6 months. Obviously

  • Issue#359110: Playstation - PS3/ps4 wireless headset issue

    I have that same exact headset and it works with the ps4 and was working great until recently . Now my headset makes the games play slow and skips when I am playing online and before I never had this problem and then all of a sudden. Can someone PLEASE HELP ME?

  • Issue#371733: Playstation - PS4 Youtube app issue

    In the last 2 days, I've had the youtube app sign me out 3 times while I am watching a video. I am unable to sign back in until I shut off the PS4.

  • Issue#385236: Playstation - PS4 Fallout 4 Load Issue Possible Solution

    I was only a few days into Automatron when I experienced the first error code CE-34878-0. After a few crashes the game was basically unplayable due to frame rate issues with even my oldest saves and my 2 most recent saves would not load. They would get stuck on a black screen with the loading icon in the bottom right and some audio. After trying many solutions I was finally able to salvage my level 75 and many many hours by making a small compromise after I initialized and reinstalled. After the reinstall I did not download Automatron at first, instead I downloaded my 2 most recent saves (they were stored online) and proceeded to try one. Surprisingly it let me load the save (a warning box popped up informing me that because Automatron wasn't installed the DLC specific items would be lost) and shockingly it loaded right up and didn't have any frame rate issues. Sure I lost some inventory and I'll have deal with the Mechanist again but that's a small price to pay in my book to keep my p

  • Issue#390007: Playstation - Ps4 HDMI handshake issue

    Playstaion comes on and operates but will not give a handshake with the tv. How do I fix this?

  • Issue#395313: Playstation - Having issue with downloading digital games on the PS4

    Not sure I need to get retail version instead of digital.Not sure why the PS4 has very low download speed/upload speeds on the PS4 then on the PS3. Any advice or tips?

  • Issue#400602: Playstation - ps4 controller major issue

    Why have I bought 10, $60 controllers since buying my ps4? I still have original controllers for my old Sony systems... They work fine.... But I'm spending $60 every 3-6 months for new ps4 ccontroller. These controllers are flawed. From the r&l 3. Buttons wearing the rubber off and falling in between the ball socket completely messing up functionability, to the r&l 1&2 buttons.sticking or somehow just not regestiring the intended actions. Or the home screen button being placed directly in between the two joysticks causing us to slip mid game and take us to the home screen. Or the charging port that eventually looses its ability to accept a charge. I feel companies take advantage of the consumer by giving us products that quickly need to be replaced by spending another $60. Was the $400 we spent in The first place not enough????? Just give us a controller that will work. PLEASE